Changed your mind about a product you’ve purchased from us? It happens! You’re welcome to return it for an exchange or refund (excluding the shipping costs) within 30 days of purchase.
Take your online order into your local salt&pepper store to exchange for product/s of equal value. You’ll be oﬀered a gift voucher if you do not exchange for product/s of the same value. It’s a win-win.
Take a look at our refunds section.
To complete a refund or exchange, your product/s must be in good condition, this means:
- Products are unused
- Products are in their original packaging with all stickers and tags still attached
- Proof of purchase or invoice number provided (online only)
If you do not have the original receipt or proof of purchase, we will happily exchange or provide a gift voucher valued at its current retail price, as long as the purchase meets the above criteria. We’ll always look for a solution to leave you smiling.