If you change your mind about a product you've purchased from us, you're welcome to return it for an exchange or refund (excluding the shipping costs) within 30 days of purchase.
- Contact our customer service team by completing the online form. Please provide your invoice/order number and request an RA number.
- Our team will provide a Returns Form at the same time as the RA number. Please complete this form including the RA number provided.
- Carefully package the product up with a copy of the Returns Form.
To ensure that the product is returned safely it is suggested to return the product in same protective packaging it arrived in. We also recommend returning the product via registered post or courier. Returns that are damaged may not be accepted and may be sent back to you and/or a refund refused.
- Send to:
Att: Robert Welch Australia Returns
Gate 1, Door 4
12 Efficient Drive
Truganina, VIC – 3029
The purchase price (excluding shipping charges) will be refunded to you using the original payment method once we have received the item in original condition.
If you do not have the original receipt or proof of purchase, we will happily exchange or provide a gift voucher valued at its current retail price, as long as the purchase meets the above criteria.